Tired of sourcing your technical call center needs to foreign countries, resulting in frustrated customers and poor customer service ratings?
Bring your call center back to the U.S. Our Georgia based team of call center representatives are specialists in troubleshooting technical issue concerns. They can help your customers resolve technical concerns with ease, reduce the amount of time required for the customer to be on hold and allow for the customer to feel more confident when calling your technical support line.
Some of the features of our call center include:
- Call recording, incoming by default, outgoing if wanted
- Real time and customizable reporting including database of previous calls
- Ability to create separate call queues for reporting
- Voicemail
- Extensions with internal dialing
- IVR with customizable voice prompts