1LinkExchange

Project Management

admin — Sun, 29 Nov 2009 04:16:35 +0000

We serve as the intermediary translating your needs to the programmer interface and testing your requirements so that you get the product you need in the manner you need it without all the fuss of managing web developers.

No matter what stage your product development is at, we can help you create a software solutions product that will serve your business plan needs. Our project manager has been instrumental in the management of development of four systems, including the latest version of MDU Connect.

We bring more than simple project management skill, we also bring multiple years experience as business owners to the process which can help build a product that serves the needs of smart business operations.

Call Center Services

admin — Sun, 29 Nov 2009 02:05:02 +0000

Tired of sourcing your technical call center needs to foreign countries, resulting in frustrated customers and poor customer service ratings?

Bring your call center back to the U.S. Our Georgia based team of call center representatives are specialists in troubleshooting technical issue concerns. They can help your customers resolve technical concerns with ease, reduce the amount of time required for the customer to be on hold and allow for the customer to feel more confident when calling your technical support line.

Some of the features of our call center include:

Call recording, incoming by default, outgoing if wanted
Real time and customizable reporting including database of previous calls
Ability to create separate call queues for reporting
Voicemail
Extensions with internal dialing
IVR with customizable voice prompts

VO Connect

admin — Sun, 29 Nov 2009 01:44:45 +0000

Connect to your customer data, schedule and other vital business information from 1 Link… your personalized VOConnect system. VOConnect supports the needs to service businesses on the go.

VOConnect allows you to safely store your customer data in a centralized location while allowing your end-users specific levels of permissions so that they can only view the data they should. In today’s business world it gives you the flexibility to allow staff to support you from anywhere in the world, real-time, all the time.

Custom Web Applications

admin — Sat, 28 Nov 2009 14:45:51 +0000

Software as a Service (SaaS) solutions to provide your company with a competitive advantage using API integration and custom design to create private label software that is prioprietary to your systems and needs.

Bill Rent

admin — Sat, 28 Nov 2009 14:30:03 +0000

A version of our MDU Connect platform designed to help small real estate investors simplify the tracking and management of multiple properties.

MDU Connect

admin — Fri, 27 Nov 2009 04:12:10 +0000

MDU Connect is our flagship product. It is a customer relationship management and modem authentication system designed to support the needs of private cable operators who provide internet, video and telephone services to multi-dwelling communities such as apartments, condos and masterplanned communities.

Welcome

admin — Mon, 21 Sep 2009 13:03:08 +0000

Welcome to 1LinkExchange. We are currently developing our new website. For immediate reference about our products and services you can refer to http://www.mduconnect.com

We are a software solutions company service small businesses in the real estate and multi-family industry. We provide turnkey and custom Software as a Service (SaaS) as well as contract call center support.