1LinkExchange » Services

Project Management

admin — Sun, 29 Nov 2009 04:16:35 +0000

We serve as the intermediary translating your needs to the programmer interface and testing your requirements so that you get the product you need in the manner you need it without all the fuss of managing web developers.

No matter what stage your product development is at, we can help you create a software solutions product that will serve your business plan needs. Our project manager has been instrumental in the management of development of four systems, including the latest version of MDU Connect.

We bring more than simple project management skill, we also bring multiple years experience as business owners to the process which can help build a product that serves the needs of smart business operations.

Call Center Services

admin — Sun, 29 Nov 2009 02:05:02 +0000

Tired of sourcing your technical call center needs to foreign countries, resulting in frustrated customers and poor customer service ratings?

Bring your call center back to the U.S. Our Georgia based team of call center representatives are specialists in troubleshooting technical issue concerns. They can help your customers resolve technical concerns with ease, reduce the amount of time required for the customer to be on hold and allow for the customer to feel more confident when calling your technical support line.

Some of the features of our call center include:

Call recording, incoming by default, outgoing if wanted
Real time and customizable reporting including database of previous calls
Ability to create separate call queues for reporting
Voicemail
Extensions with internal dialing
IVR with customizable voice prompts

Custom Web Applications

admin — Sat, 28 Nov 2009 14:45:51 +0000

Software as a Service (SaaS) solutions to provide your company with a competitive advantage using API integration and custom design to create private label software that is prioprietary to your systems and needs.