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Project Management

November 29, 2009 By admin

We serve as the intermediary translating your needs to the programmer interface and testing your requirements so that you get the product you need in the manner you need it without all the fuss of managing web developers.

No matter what stage your product development is at, we can help you create a software solutions product that will serve your business plan needs.  Our project manager has been instrumental in the management of development of four systems, including the latest version of MDU Connect.

We bring more than simple project management skill, we also bring multiple years experience as business owners to the process which can help build a product that serves the needs of smart business operations.

Contact us today for more information about our project management services.

Filed Under: Services

Call Center Services

November 28, 2009 By admin

Tired of sourcing your technical call center needs to foreign countries, resulting in frustrated customers and poor customer service ratings?

Bring your call center back to the U.S.   Our Georgia based team of call center representatives are specialists in troubleshooting technical issue concerns.   They can help your customers resolve technical concerns with ease, reduce the amount of time required for the customer to be on hold and allow for the customer to feel more confident when calling your technical support line.

Some of the features of our call center include:

  • Call recording, incoming by default, outgoing if wanted
  • Real time and customizable reporting including database of previous calls
  • Ability to create separate call queues for reporting
  • Voicemail
  • Extensions with internal dialing
  • IVR with customizable voice prompts
Filed Under: Call Center, Services

Custom Web Applications

November 28, 2009 By admin Leave a Comment

managers and daily tasksSoftware as a Service (SaaS) solutions to provide your company with a competitive advantage using API integration and custom design to create private label software that is prioprietary to your systems and needs.

Filed Under: Services